Samantha Verde
3363 S 1300 E # 367 SLC, UT 84106
Samantha.m.verde@gmail.com
Phone # (801) 891-6035
Professional Experience
Intermountain Healthcare, Urological Institute
5169 Cottonwood Street #420 Murray, UT 84107; (801) 507-3400
Patient Service Representative
§ Facilitating resolution of patient accounts by working with insurance companies, government agencies,
and patients to provide payment for services rendered.
§ Researching and resolving discrepancies in patient accounts and insurance denials.
§ Editing and updating patient files to maintain and accurate information.
§ Scheduling patients based on emergent criterion, patient preference, and provider availability.
§ Creating and laying templates in Centricity Business Web to accurately reflect provider schedules.
§ Providing “Extraordinary Care” to patients through friendly and professional interactions.
Volunteers of America, Center for Women and Children
4170 S 697 W Murray, UT 84123; (801) 261-9177
September 2011 to Present
(Sabbatical May—August 2012)
Recovery Assistant
§ Interviewing clients regarding demographics, substance use history, and medical information.
§ Facilitating inter-agency cooperation to ensure that clients are well taken care of in all aspects of
treatment including especially: legal, medical, and psychiatric care.
§ Frequently collaborating with Adult Probation and Parole, Legal Defenders Association, the Division of
Child and Family Services, and various courts to help clients maintain legal compliance.
§ Ensuring current and previous client files are up to date and accurate on paper and in digital form.
§ Administering withdrawal assessments in order to monitor the condition of detoxing clients.
Salt Lake County, Elections Division
2001 S State Street South Salt Lake, UT 84114; (801) 468-3000
Office Specialist/Poll Worker (Temporary Position)
§ Verifying voter eligibility, updating voter addresses, processing absentee ballots, and spoiling duplicate
ballots in the Voter Information and State Tracking Application (VISTA) database.
§ Processing voters in a professional and courteous manner while ensuring they are voting in the correct
precinct and have the appropriate identification during In Office, Early, and regular voting.
§ Answering questions regarding precincts, identification laws, voter rights, and the voting process while
maintaining an impartial position.
Chili’s Bar and Grill
9070 Research Blvd Austin, TX 78750
688 E 400 S Salt Lake City, UT 84102
3629 Center Park Drive West Jordan, UT 84084
June 2012 to September 2012
September 2007 to April 2012
December 2005 to August 2007
Hostess, To Go Specialist, QA, Server
§ Answering questions regarding food, pricing, and company policy and providing suggestions based on
stated guest preference. Handling and processing various forms of payment quickly and efficiently.
§ Planning and organizing large Party Platter orders (for 30+ individuals) on short notice and ensuring
correctness down to the smallest detail.
October 2012 to November 2012
June 2013 to Present
Samantha Verde
3363 S 1300 E # 367 SLC, UT 84106
Samantha.m.verde@gmail.com
Phone # (801) 891-6035
Education
University of Utah—Salt Lake City, UT
Bachelor of Science in Political Science
GPA: 3.4
Honor Roll
Recipient of the George P. Bowers Scholarship
Westminster College—Salt Lake City, UT
GPA: 3.7
Honor Roll and Dean’s List
Recipient of the Presidential Scholarship
Hunter High School—West Valley City, UT
GPA: 3.9
Top 1% of graduating class
Computer Skills
§ 12000+ KPH for alphanumeric data entry with 99% accuracy; 8000+ KPH for 10-key with 99% accuracy;
types at 85+ WPM.
§ Proficient in Microsoft Office—Word, Excel, PowerPoint, Outlook.
§ Computer savvy with excellent research, problem solving, and troubleshooting skills.
§ Comfortable with multiple Operating Systems including Mac and PC.
Leadership and Achievements
§ Member of the File Corrections Team—responsible for correcting the paperwork of all staff, scrutinizing
the accuracy of client files, and ensuring readiness of the facility for audit.
§ Created and maintained a spreadsheet to track “no-show” patients in order to inform clinic
management and providers of underlying problems with scheduling within the Urological Institute so as
to develop practical solutions to better serve patients.
§ Employee of the Month at the Center for Women and Children—April 2012.
§ Recipient of the Quadruple Ruby Seal from the National Forensics League for Outstanding Distinction in
debate—the second highest accolade possible.
§ Captain of the Debate Team and Extemporaneous Speaking Captain; assisted in coaching younger
students in debate techniques and events.
§ Participated in the high school Model United Nations and received outstanding marks. Handpicked to
participate in the American Legion Oratory contest two years in a row.
§ President of the Gay Straight Alliance—responsible for planning events and activities, researching
educational content for gatherings, and bringing in guest speakers.
August 2004 to June 2007
August 2007 to June 2008
August 2008 to June 2011
2